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VIP Customer Care Officer 大客户客服专员 [ 投诉职位 ]

达飞轮船(中国)有限公司深圳分公司

薪水:面议

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专业培训 岗位晋升 节日福利带薪年假

基本信息

  • 工作地点:上海市
  • 年龄要求:18~60岁
  • 要求学历:本科
  • 招聘人数:不限
  • 工作经验:5年以上
  • 专业要求:不限

任职要求/岗位职责

Job Summary:The position is responsible for customer care activities of assigned VIP portfolio. Working and coordinating with multiple teams to handle the customer requests and ensure good service level to our VIP customers.Key Responsibilities:1. Dedicated contact window. To be dedicated contact window for assigned VIP accounts. Help them to resolved the difficulties and issues during the cooperation with the company. To act as specialist of those VIP accounts when getting internal inquires.2. Service requirements and SOP management. To understand the customer’s service requirements, work with commercial teams to define and create the operation SOP with customers, and to work out inside processes with internal teams. Monitoring and managing the feedback to do necessary adjustment.3.Cross- countries/ agents collaboration. Working with principle, regional team, overseas agents, all China branches, to ensure smooth operation and efficient service for customer’s business.4.News and information sharing. To inform customers about the vessel service change, special events those may affect on customer’s original business plan. To actively introduce new policies, services and tools to customers, in order to reduce the difficulties and efforts customers in working with the company.Required Experience &ampamp Skills:1. Bachelor degree.2. 5 years related working experience in Shipping/Logistics industry, key account or customer service preferred.3. Good communication skill.4. Have logical thinking and proactive mind set.5. Solid Customer Care knowledge and skill with in-depth understanding of shipping market. •6. Fluent in spoken and written English.7. Good Microsoft Office Software (e.g. Word, Excel, PowerPoint, etc).

企业介绍

CMA CGM (China) Shipping Co., Ltd. Shenzhen BranchCMA CGM - the 3rd largest container shipping companies in the world, we are looking for high caliber people to join us. If you believe you have the requirements of below vacancies, dont hesitate to contact us:Interested parties please send full C.V. to following address or email to us.Please indicate the position you are applying for us.

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